77 rejects across 49 unique SKUs flagged via Agent Comments (seal open/broken, damaged packaging, open box, torn). No formal Return Dept. reason code — re-classified from Agent Comments.
Total Rejects
458
All actions this period
Reject & Refund
435
95.0% of rejects
Reject & Replace
22
4.8% of rejects
Packaging Issues
77
49 unique SKUs · #3 reason
Total Value ($)
13,551
Cost to company
Daily Reject Volume
Reject Reasons
🏆 Top Rejected Items by Value (High → Low)
Click any card to view on shoplc.de
📋 All Packaging Issue SKUs
77 rejects · 49 SKUs
#
SKU
Description ↕
Category
Rejects ↕
Rejects by Product Category
Top Agents by Volume
#
Agent
Count
⚠️ Priority Actions — 1 May 2026
🟡 0 courier emails sent today — overdue task handles courier outreach — cooldown active until 02 May 2026 (3-day rule from 29 Apr sends).
🔴 1 parcel in Warehouse Investigate (Beschädigte Sendung — destroyed by courier) — see Warehouse Investigate tab for action required.
🟠 6 open courier replies — see Courier Replies & Actions tab; invoices owed for DP02-78252518 & DP02-78265003.
✅ 240 returns in transit feed — auto-pulled from DE IT Support CSV (Apr 30 snapshot).
Returns Pending
240
of 26,694 initiated · ⚠️ Active: 212
Parcels Delayed
14
Need courier email per SOP today
Emails Sent Today
14
Sent to DHL/DPD this morning
Warehouse Investigate
1
Claim Required (Beschädigte Sendung)
CS Team Handover
0
SOP Group B — anomaly cases
📦 Parcel Tracker — 1 May 2026
Source: DE IT Support Courier Reports · 1:30 AM
Ref / Tracking No.
Invoice
Dispatch
Courier
Status
Value €
Group
Action
Email Status
Ref / Tracking No.
Invoice
Dispatch
Courier
Status
Value €
Action
Email Status
Ref / Tracking No.
Invoice
Dispatch
Courier
Status
Value €
Reason
Ref / Tracking No.
Invoice
Dispatch
Courier
Status
Value €
Action
Ref / Tracking No.
Invoice
Dispatch
Courier
Status
Value €
Action
Email Status
ℹ️ These parcels are within SOP threshold (day 4–5 of 5). Monitor daily — email courier if no movement by tomorrow.
Ref / Tracking No.
Invoice
Dispatch
Courier
Status
Value €
Action
🔴 Warehouse Investigate — No Courier Emails Sent
These parcels require internal verification before any courier contact. High value parcels (>€500) or status "Auftragsdaten" suggest parcel may not have been physically handed over.
Auftragsdaten >48h
0
See SOP Group A · Email Courier Now
Value >€500
0
Not tracked in current feed
Deadline TODAY
1
🚨 CLAIM REQUIRED — file today
⚠️ Overdue Returns — Initiated >7 Days Ago, Still Not Received (25 parcels — Courier inquiry sent 30 Apr 2026)
🔴 2026-03-31 — 2 DPD returns (30 days) — Not collected from ParcelShop
Courier automation email sent daily · Updated 01 May 2026
⚠️ These return shipments have been in transit for more than 7 days and have not arrived at the warehouse. A courier inquiry email is automatically sent each morning.
Tracking No.
Return Init Date
Days in Transit
Last Known Status
Courier
Email Sent
📦 Return Pending Delivery — Breakdown by Initiation Date
Source: DE IT Support · Auto-generated daily · 30 Apr 2026
Return Initiation Date
Days Ago
Total Returns Initiated
Pending Delivery
% Pending
Status
Loading live data from Google Sheets…
Grand Total Backlog
—
Ongoing + Pending parcels
🟡 Ongoing
—
Loading…
🔵 Pending
—
Loading…
DPD Total
—
—
DHL DE Total
—
—
Courier Split — Ongoing + Pending
Total: — parcels
DPD
DHL
DPD:—
DHL DE:—
🟡 Ongoing — Loading…
Not yet received at warehouse
Date
Weekday
DPD Parcels
DHL DE Parcels
Day Total
Status
🔵 Pending — Loading…
Awaiting warehouse receipt
Date
Weekday
DPD Parcels
DHL DE Parcels
Day Total
Status
📊Source: Return Backlog Tracker (Google Sheets) · Last updated: 01 May 2026 · Only Ongoing and Pending rows shown — Completed rows excluded
🔴 Priority Actions — 1 May 2026
🔴 Priority Actions for Gabriel
Updated by daily briefing task
No priority actions logged yet — runs after morning briefing task.